There is more about this in our page on Memory Skills. Remembering information to which you have listened is therefore a matter of using both short- and long-term memory. Long-term memory is where you store information that you think is worth keeping. Instead, short-term memory is where you keep information while you are using it. However, these two types of memory often have little to do with time. Experts suggest that you may retain information in either your short-term or long-term memory. Remembering requires focus, and is a skill in itself. You have to be able to retain and use the information. It is no good listening and then instantly forgetting what you have heard and understood. R – RememberingĪn effective listener needs to be able to remember the message they are receiving in its entirety. You may also find our page on Intercultural Communication is helpful in avoiding problems with understanding when communicating with people from different cultures. Techniques such as clarifying, questioning and reflecting are all ways to ensure that you have understood correctly, as well as showing that you have been listening. It is therefore always worth checking back with the speaker to ensure that you have understood their message correctly. The use of cultural references such as children’s television can also create a common language that allows people to communicate in ways that go beyond the words chosen. For example, a particular choice of words may convey very different information to people brought up in different areas, or at different times. This means bringing together all the information that you have gathered from the element of ‘hearing’ to create a coherent understanding of what was communicated.įactors like language and accent may affect your understanding-and this goes far beyond the factor of whether you share a native language. Once the message has been ‘heard’, the next step is to understand. You can find out more about these aspects of communication in our pages on Active Listening, and Non-Verbal Communication, which includes both Body Language, and the use of Face and Voice. This is especially true in close personal relationships. People may also use touch as a way to emphasise particularly important points. However, it also includes visual information, such as how you detect and pick up on non-verbal and other signals, including tone of voice, body language and facial expressions. Hearing therefore covers the physical act of hearing, using your ears. This may include both visual and auditory information, and even touch. ‘Hearing’ is used here in a very broad sense to describe how you take in information when someone speaks. The model describes seven areas that are part of effective listening: H – Hearing This model was developed by Judi Brownell of Cornell University. The acronym HURIER is sometimes used in academic texts to summarise a model of effective listening skills. However, what do we really mean by effective listening, and what does it include? We all accept that listening goes far beyond simply hearing. This may be a useful way of thinking about all the steps involved in effective listening. This page describes one model of effective listening, the HURIER model. In other words, for listening to be effective, it must deliver the result that the speaker intended. We can define effective listening as a process by which information is heard, understood, interpreted and then acted upon-in a way that matches the speaker’s intent. However, listening goes beyond simply hearing, and is described as an active process of taking in information, remembering and interpreting it, and then acting on it. Hearing is, of course, an essential part of listening. It is generally agreed that listening is not the same as hearing. Personal and Romantic Relationship Skills.Conflict Resolution and Mediation Skills.Conversation Tips for Getting What You Want.Non-Verbal Communication: Face and Voice.Tips for Effective Interpersonal Communication.The SkillsYouNeed Guide to Interpersonal Skills
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